![]() ![]() In order to be disconnected, the utility first has to make contact in person or by phone with an adult member of the household at least two days before the shutoff, Tower said. Utility companies are required to seek approval from the PUC before disconnecting service to a residential customer that is known to be 65 or older or has a known financial hardship. ■ If the customer does not use gas for heating and the balance owed is less than $125. ![]() ■ If the customer does not use electricity for heating and the balance owed is less than $225. ■ If the customer has electric, gas or steam heat and the balance owed is less than $450. Many of the constituents that PEA serves may be affected by news that beginning November 9, 2020, utility companies in Pennsylvania are allowed to shut off non-paying customers’ electricity, gas and water due to non-payment, with certain restrictions. These are the rules for all residential customers where an electric utility may not shut off their service during the winter period: “In order to maintain service, (financial-hardship customers) are only required to pay 10 percent of the monthly balance during the duration of the winter period, or 10 percent of the total balance due in future projected monthly bills.”Ĭustomers may qualify for financial-hardship status if they are enrolled in a financial assistance program through state or local government or a government-funded agency, according to the New Hampshire Public Utility Commission. “The big benefit of the winter rules is the requirement that utility companies make extra flexibility in their payment arrangement systems,” said Stephen Tower, a staff attorney in New Hampshire Legal Assistance’s Concord office. The winter period begins today and continues through March 31. ![]() The rules surrounding utility disconnections change slightly in the winter months to allow more protection for consumers that may be behind on their bills. Winter may be here by Friday with a few inches of snow in the forecast, and families struggling to keep up with their utility bills have options to avoid a shutoff. ![]()
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